Return & Exchange Policy

Last Updated: May 20, 2025

Thank you for shopping with Fluid and Fire. We’re committed to providing premium products and service. If you're not fully satisfied with your purchase, our return and exchange policy ensures a smooth and respectful process.

1. Returns & Exchanges

1.1 We accept returns and exchanges within 30 days of delivery. To qualify, the item must be:

• Unused and in original, sellable condition

• Returned in its original packaging, including any accessories, manuals, or tags

1.2 To initiate a return or exchange, please email us at support@fluidandfire.com with your order number to request a Return Merchandise Authorization (RMA). Returns without an approved RMA will not be accepted.

1.3 After receiving and inspecting your return, we’ll notify you of its approval or rejection. If approved:

• Refunds will be issued to your original payment method within 7 business days

• Exchanges will be processed and shipped promptly, subject to item availability

2. Non-Returnable Items

The following items are not eligible for return:

• Personalized, engraved, or custom-made products

• Digital downloads, gift cards, or promotional items

• Items used or altered from their original condition

3. Defective or Damaged Products

3.1 If your item arrives damaged or defective, contact us within 72 hours of delivery. We’ll resolve the issue by replacing the item or issuing a full refund, including return shipping if necessary.

4. Return Shipping

4.1 Unless the return is due to our error (e.g., incorrect or defective product), the customer is responsible for return shipping costs. We recommend:

• Using a trackable shipping method

• Purchasing shipping insurance for valuable items

We are not responsible for returns lost in transit.

5. Refused or Undeliverable Shipments

5.1 If a package is refused, or is returned due to incorrect or incomplete address provided by the customer:

• The customer will be responsible for original shipping costs

• Return shipping charges and restocking fees (if applicable) may also apply

6. Restocking Fee

6.1 A restocking fee of up to 15% may apply to:

• Returns received in used or damaged condition

• Items missing original packaging, components, or tags

7. How to Contact Us

If you need help with a return, exchange, or have questions, please reach out:

📧 Email: support@fluidandfire.com

We are here to support your experience with Fluid and Fire—from purchase to ritual.