Shipping Policy

Shipping Policy

Last Updated: 03/27/2024

Thank you for choosing Fluid and Fire. We are dedicated to ensuring that your orders are delivered in a timely and efficient manner. Please review our Shipping Policy to understand our shipping practices and procedures.

1. Shipping Destinations:

1.1 We currently ship to addresses within USA, Canada, Australia and UK, subject to the shipping restrictions and regulations of each respective country.

2. Order Processing:

2.1 Orders are typically processed and shipped within 1-3 business days after payment confirmation, excluding weekends and holidays. Orders placed after 10pm will be processed on the following business day.

2.2 Please note that order processing times may vary during peak seasons or promotional periods. We appreciate your patience and understanding during these times.

3. Shipping Methods and Delivery Times:

3.1 We offer a variety of shipping options to meet your needs, including standard shipping, expedited shipping, and international shipping. The available shipping methods and estimated delivery times will be displayed during the checkout process.

3.2 Estimated delivery times are provided for your convenience and are based on business days (Monday to Friday, excluding holidays). Actual delivery times may vary depending on factors such as destination, shipping method selected, and carrier delays.

4. Shipping Costs:

4.1 Shipping costs are calculated based on the weight of the package, the destination address, and the selected shipping method. The shipping cost for your order will be displayed during the checkout process before you complete your purchase.

4.2 Please note that additional fees such as customs duties, taxes, or import charges may apply for international shipments. These fees are the responsibility of the recipient and are not included in the shipping cost charged by us.

5. Tracking Information:

5.1 Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's delivery status. You can also track your order directly on our website by logging into your account.

6. Delivery Issues:

6.1 In the event of delivery issues such as lost packages, damaged items, or delivery delays, please contact our customer service team at support@fluidanfire.com for assistance. We will work with the carrier to resolve the issue and ensure that you receive your order as soon as possible.

7. Undeliverable Packages:

7.1 If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, we will attempt to contact you to obtain the correct information. Additional shipping fees may apply for reshipment of the package.

8. Contact Us:

If you have any questions or concerns about our Shipping Policy or need assistance with your order, please don't hesitate to contact our customer service team at support@fluidanfire.com or (302) 244-7799 (SMS only). We are here to help!