Shipping Policy

Last Updated: May 20, 2025

Thank you for choosing Fluid and Fire. We’re committed to ensuring a seamless delivery experience with reliable processing, transparent communication, and global reach. Below you’ll find everything you need to know about our shipping policies.

1. Shipping Destinations

1.1 We currently ship to the following countries:

• United States (including Alaska and Hawaii)

• EU

• Canada

• United Kingdom

• Australia

If your country is not listed, feel free to contact us to verify whether special arrangements are possible.

2. Order Processing Time

2.1 Orders are typically processed and dispatched within 1–2 business days of payment confirmation. Orders placed after 3:00 PM (ET) will begin processing the next business day.

2.2 During peak periods (such as holidays or major promotions), processing may take slightly longer. We appreciate your patience and will always prioritize efficient fulfillment.

3. Shipping Options & Delivery Times

3.1 We offer multiple shipping options at checkout, including:

• Standard Shipping

• Expedited Shipping

• Express International Shipping (e.g., FedEx, DHL)

3.2 Estimated delivery times and carrier options are calculated based on the destination and displayed during checkout. Please note that delivery windows are estimates, and delays may occur due to weather, customs, or carrier issues.

4. Shipping Costs

4.1 Shipping rates are calculated at checkout based on:

• Package weight and dimensions

• Destination address

• Selected shipping method

4.2 For international orders, duties, taxes, or import fees may apply upon arrival. These charges are the responsibility of the recipient and are not included in the shipping fees collected at checkout.

5. Tracking Your Order

5.1 Once your order ships, you’ll receive a confirmation email with your tracking number and a direct link to track your shipment. You may also access tracking through your customer account on our website.

6. Delivery Issues

6.1 For lost, delayed, or damaged shipments, please contact our support team at support@fluidandfire.com. We will liaise with the shipping carrier to help resolve the issue quickly and ensure your satisfaction.

7. Undeliverable Packages

7.1 If your package is returned to us due to an incomplete or incorrect address, we will notify you. You may choose to reship the order after confirming the correct address. Please note: reshipping fees may apply.

8. Need Help?

For any questions regarding your order or our shipping policy, don’t hesitate to reach out:

📧 Email: support@fluidandfire.com

We’re here to help you—every step of the way.